[rt-users] Upgrade to 4.2 fail

[Max McGrath]

Yeah...a co-worker of mine got it working.  Sorry, I can't be more clear on
what he did.  He said it was a mixture of your suggestions and some other
things.  Apache configurations are above my head...

But it's working now!

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Mon, Oct 7, 2013 at 3:26 PM, Len Jaffe <lenjaffe at jaffesystems.com> wrote:

> Anything?
>
>
> On Fri, Oct 4, 2013 at 10:49 AM, Len Jaffe <lenjaffe at jaffesystems.com>wrote:
>
>> in httpd.conf ----  and this will depend on your version of apache, and
>> how you've structured your configurations files.
>>
>> You need to load the fastcgi module
>>
>>     LoadModule fastcgi_module modules/mod_fastcgi.so
>>
>> You need to declare your fastcgi service
>>
>>     FastCgiServer /pathto/RT/sbin/rt-server.fcgi -processes 5
>> -idle-timeout 30
>>
>> your settings for processes and timeout will vary according to your load
>>
>> Inside your virtual host definitions, tell apache how to handle fcgi
>> requests
>>
>>      AddHandler fastcgi-script fcgi
>>
>>
>> Tell apache how to run the RT code
>>
>>
>> Alias /RT /pathto/RT/sbin/rt-server.fcgi/
>> <Directory    /pathto/RT/sbin/*>
>>   Options Indexes +ExecCGI FollowSymLinks
>>   AllowOverRide None
>>   Satisfy Any
>>   Order allow,deny
>>   Allow from all
>> </Directory>
>>
>> and tell apache about the directory where the RT source lives
>>
>> Alias /RT/NoAuth/images/  /pathto/RT/share/html/NoAuth/images/
>> <Directory /pathto/RT/share/html/*>
>>   Options Indexes FollowSymLinks
>>   AllowOverride None
>>   Order allow,deny
>>   Allow from all
>> </Directory>
>>
>>
>>
>>
>> On Fri, Oct 4, 2013 at 9:37 AM, Max McGrath <mmcgrath at carthage.edu>wrote:
>>
>>> Thanks!
>>>
>>> Tried moving to FastCgi and I now get:
>>>
>>> You're almost there!You haven't yet configured your webserver to run
>>> RT. You appear to have installed RT's web interface correctly, but haven't
>>> yet configured your web server to "run" the RT server which powers the web
>>> interface. The next step is to edit your webserver's configuration file to
>>> instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need
>>> commercial support, please contact us at sales at bestpractical.com.
>>>
>>> I'm definitely not a web server expert...so...any advice?
>>>
>>> Max
>>>
>>> --
>>> Max McGrath
>>> Network Administrator
>>> Carthage College
>>> 262-552-5512
>>> mmcgrath at carthage.edu
>>>
>>>
>>> On Wed, Oct 2, 2013 at 10:53 PM, Alex Vandiver <alexmv at bestpractical.com
>>> > wrote:
>>>
>>>> On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:
>>>> > Nope...definitely did that step: [snp]
>>>>
>>>> Ah.  Then the perl that your mod_perl is linked against is not the perl
>>>> that you configured RT with -- did you recompile a newer perl to meet
>>>> the >= 5.10.1 dep, but not recompile mod_perl?  Deploying with mod_fcgi
>>>> or mod_fastcgi is probably easier than upgrading mod_perl.
>>>>  - Alex
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> RT Training in New York, October 8th and 9th:
>>> http://bestpractical.com/training
>>>
>>
>>
>>
>> --
>> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
>> Software Engineer, Founder Volunteerable <http://www.volunteerable..com/>,
>> Host of Columbus Code Jam <http://www.meetup.com/techlifecolumbus/>
>> www.lenjaffe.com     http://www.theycomewithcheese.com
>> Perl Advent Planet <http://www.lenjaffe.com/PerlAdventPlanet/> - Advent
>> Calendars: Perlish and otherwise.
>>
>>
>
>
> --
> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
> Software Engineer, Founder Volunteerable <http://www.volunteerable..com/>,
> Host of Columbus Code Jam <http://www.meetup.com/techlifecolumbus/>
> www.lenjaffe.com     http://www.theycomewithcheese.com
> Perl Advent Planet <http://www.lenjaffe.com/PerlAdventPlanet/> - Advent
> Calendars: Perlish and otherwise.
>
>
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