[rt-users] Upgrade to 4.2 fail

[Len Jaffe]

Anything?


On Fri, Oct 4, 2013 at 10:49 AM, Len Jaffe <lenjaffe at jaffesystems.com>wrote:

> in httpd.conf ----  and this will depend on your version of apache, and
> how you've structured your configurations files.
>
> You need to load the fastcgi module
>
>     LoadModule fastcgi_module modules/mod_fastcgi.so
>
> You need to declare your fastcgi service
>
>     FastCgiServer /pathto/RT/sbin/rt-server.fcgi -processes 5
> -idle-timeout 30
>
> your settings for processes and timeout will vary according to your load
>
> Inside your virtual host definitions, tell apache how to handle fcgi
> requests
>
>      AddHandler fastcgi-script fcgi
>
>
> Tell apache how to run the RT code
>
>
> Alias /RT /pathto/RT/sbin/rt-server.fcgi/
> <Directory    /pathto/RT/sbin/*>
>   Options Indexes +ExecCGI FollowSymLinks
>   AllowOverRide None
>   Satisfy Any
>   Order allow,deny
>   Allow from all
> </Directory>
>
> and tell apache about the directory where the RT source lives
>
> Alias /RT/NoAuth/images/  /pathto/RT/share/html/NoAuth/images/
> <Directory /pathto/RT/share/html/*>
>   Options Indexes FollowSymLinks
>   AllowOverride None
>   Order allow,deny
>   Allow from all
> </Directory>
>
>
>
>
> On Fri, Oct 4, 2013 at 9:37 AM, Max McGrath <mmcgrath at carthage.edu> wrote:
>
>> Thanks!
>>
>> Tried moving to FastCgi and I now get:
>>
>> You're almost there!You haven't yet configured your webserver to run RT.
>> You appear to have installed RT's web interface correctly, but haven't yet
>> configured your web server to "run" the RT server which powers the web
>> interface. The next step is to edit your webserver's configuration file to
>> instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need
>> commercial support, please contact us at sales at bestpractical.com.
>>
>> I'm definitely not a web server expert...so...any advice?
>>
>> Max
>>
>> --
>> Max McGrath
>> Network Administrator
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu
>>
>>
>> On Wed, Oct 2, 2013 at 10:53 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:
>>
>>> On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:
>>> > Nope...definitely did that step: [snp]
>>>
>>> Ah.  Then the perl that your mod_perl is linked against is not the perl
>>> that you configured RT with -- did you recompile a newer perl to meet
>>> the >= 5.10.1 dep, but not recompile mod_perl?  Deploying with mod_fcgi
>>> or mod_fastcgi is probably easier than upgrading mod_perl.
>>>  - Alex
>>>
>>>
>>>
>>
>>
>> --
>> RT Training in New York, October 8th and 9th:
>> http://bestpractical.com/training
>>
>
>
>
> --
> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
> Software Engineer, Founder Volunteerable <http://www.volunteerable..com/>,
> Host of Columbus Code Jam <http://www.meetup.com/techlifecolumbus/>
> www.lenjaffe.com     http://www.theycomewithcheese.com
> Perl Advent Planet <http://www.lenjaffe.com/PerlAdventPlanet/> - Advent
> Calendars: Perlish and otherwise.
>
>


-- 
lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
Software Engineer, Founder Volunteerable <http://www.volunteerable..com/>,
Host of Columbus Code Jam <http://www.meetup.com/techlifecolumbus/>
www.lenjaffe.com     http://www.theycomewithcheese.com
Perl Advent Planet <http://www.lenjaffe.com/PerlAdventPlanet/> - Advent
Calendars: Perlish and otherwise.
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