[rt-users] Some issues with message box after upgrade to 4.0.7

[saxmad]

Hi,

I recently upgraded our old 3.6.7 instance to 4.0.7 (Debian package).

Almost immediately, our helpdesk staff were moaning at me about the lack of
some features they had got used to in the old version.  Looking at the
ticket screen, it looks to me like the message box for the comment/reply is
no longer a standard text box but some kind of specialist window.

The issues they have encountered so far are :-

1. Built-in browser spell checker no longer works
2. Copying and pasting into the box seems to keep html formatting, so large
text, images etc are being added when all they want really is a plain text
input
3. Entering some text into the message box, hitting the back button on the
browser, reading that page, hitting forward again to return to the ticket
screen, will cause the page to reload, rather than keep the text added
before the back/forwards operation.

I get the feeling that this message box is a reasonably big change to our
old RT version, so can anyone point me in the direction of some
documentation that would help me understand how to control this.  I would
imagine that i could clear up all the issues with this message box very
quickly once I understood how to control it.

Thanks,
Gary



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