[rt-users] Some issues with message box after upgrade to 4.0.7

[Kevin Falcone]

On Wed, Oct 16, 2013 at 08:14:21AM -0700, saxmad wrote:
> I recently upgraded our old 3.6.7 instance to 4.0.7 (Debian package).
> 
> Almost immediately, our helpdesk staff were moaning at me about the lack of
> some features they had got used to in the old version.  Looking at the
> ticket screen, it looks to me like the message box for the comment/reply is
> no longer a standard text box but some kind of specialist window.
> 
> 1. Built-in browser spell checker no longer works
> 2. Copying and pasting into the box seems to keep html formatting, so large
> text, images etc are being added when all they want really is a plain text
> input
> 3. Entering some text into the message box, hitting the back button on the
> browser, reading that page, hitting forward again to return to the ticket
> screen, will cause the page to reload, rather than keep the text added
> before the back/forwards operation.
> 
> I get the feeling that this message box is a reasonably big change to our
> old RT version, so can anyone point me in the direction of some
> documentation that would help me understand how to control this.  I would
> imagine that i could clear up all the issues with this message box very
> quickly once I understood how to control it.

The message box is called CKEditor, they have their own docs if you
google.

Since it sounds like your users don't want any of the features, you can
turn it off from the config
http://bestpractical.com/docs/rt/latest/RT_Config.html#MessageBoxRichText

-kevin
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