[rt-users] Errors with new instance on 4.2.0

[Kevin Falcone]

On Wed, Oct 16, 2013 at 07:27:29PM +0000, Flynn, Timothy wrote:
> I reinstalled perlbrew to /opt/perl5 in case it was a permissions
> issue with perl. Rebuilt rt 4.0.18 and all dependencies under new
> perl. I've verified that RT is configured to use perl at that
> location:

Since your intent is to run 4.2.0 - why are you testing with 4.0.18?
I suggest you install the version you intend to deploy with (4.2.0)
and then run
/opt/rt4/sbin/rt-server.fcgi
as the web user and see what permission errors or other messages you
get.

-kevin

> 
> #!/opt/perl5/perls/perl-5.18.1/bin/perl -w
> (first line of rt-server.fcgi)
> 
> I still get a 500 http error when accessing the page with apache.   I did try the standalone rt server and it works fine.  I had to install Module::Refresh to get it to work.
> 
> I checked and when I start apache (/var/lib/apache2/fcgid/shm) is created and removed when stopped so I believe apache does have write access to this file and location:
> 
> 
> I do have other RT servers with the same configuration aside from perlbrew and they work fine.   Reason I was using perlbrew is that I have plans for RT 4.2 and it's perl version requirement exceeds what my SLES 11 server has available.
> 
> This is the only error I really have to go on in apache.  Nothing is being presented in the RT log.
> 
> Apache error file:
> [warn] (104)Connection reset by peer: mod_fcgid: read data from fastcgi server error.
>  [error] [client XXXXX] Premature end of script headers: rt-server.fcgi
> 
> Here is my apache vhost config (servername blanked out for security)
> 
> 
> <VirtualHost "servername here">
>         ### Optional apache logs for RT
>         # Ensure that your log rotation scripts know about these files
>         ErrorLog /var/log/apache2/"servername"-error_log
>         CustomLog /var/log/apache2/"servername"-access_log combined
>         LogLevel debug
> 
>         AddDefaultCharset UTF-8
> 
>         Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
>         ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
> 
>         DocumentRoot "/opt/rt4/share/html"
>         <Location />
>             Order allow,deny
>             Allow from all
> 
>             Options +ExecCGI
>             AddHandler fcgid-script fcgi
>         </Location>
> </VirtualHost>
> 
> 
> -Tim
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Flynn, Timothy
> Sent: Tuesday, October 15, 2013 3:27 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Errors with new instance on 4.2.0
> 
> Ok thank you for the recommendations Kevin.  Apologies for replying to the wrong post.
> 
> Tim
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Tuesday, October 15, 2013 1:28 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Errors with new instance on 4.2.0
> 
> On Tue, Oct 15, 2013 at 05:57:37PM +0000, Flynn, Timothy wrote:
> > I deleted rt 4.2.0 and dropped the database, downloaded and installed
> > rt 4.0.18. Appear to have the same errors without doing anything with
> > RTIR. I did see some old threads on mod fcgi with similar errors and
> > returning exit 255. This is my first time installing RT using
> > perlbrew. Could that be the issue?
> 
> Please don't hijack someone else's thread on the mailing list.
> 
> I highly doubt that perlbrew is causing mod_fcgid problems.
> 
> The most common problems are permission related (can apache write into /var/lib/apache2/fcgid ?) and SELinux related (does selinux allow apache to write into /var/lib/apache2/fcgid ?).
> 
> You can also run the standalone RT server /opt/rt4/sbin/rt-server manually as root to ensure that you've installed and configured RT correctly.  After doing so, be sure to clean your mason cache before trying to configure mod_fcgid.
> 
> -kevin
> 
> On Tue, Oct 15, 2013 at 05:07:20PM +0000, Flynn, Timothy wrote:
> >    I am trying an install on a new server with Perlbrew 0.66, perl-5.18.1, fast cgi , RT 4.2.0,
> >    and RTIR 3.0.  Pretty much vanilla install right now with freshly initialized db.
> >
> >    When I access webpage I get the following errors in the logfile.
> >
> >    [warn] (104)Connection reset by peer: mod_fcgid: read data from fastcgi server error.
> >
> >    [debug] arch/unix/fcgid_proc_unix.c(525): (111)Connection refused: mod_fcgid: can't connect
> >    unix domain socket: /var/lib/apache2/fcgid//28251.1
> >
> >    [warn] (104)Connection reset by peer: mod_fcgid: read data from fastcgi server error.
> >
> >    [error] [client (IP ADDRESS)] Premature end of script headers:
> > rt-server.fcgi
> >
> >    [info] mod_fcgid: server /opt/rt4/sbin/rt-server.fcgi(28139)
> > started
> >
> >    [notice] mod_fcgid: process /opt/rt4/sbin/rt-server.fcgi(28139) exit(communication error),
> >    terminated by calling exit(), return code: 255
> 
> 
> 
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