[rt-users] 4.2 Queue question

[Max McGrath]

Yes, it was an upgrade from 4.0.16.  Under 4.0.16 all was fine and queue
numbers represented reality.

I was using a custom lifecycle under the actions.  When things went to
resolved, I changed it from Comment to Respond.


--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Wed, Oct 23, 2013 at 1:27 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:

> On Tue, 2013-10-22 at 08:39 -0500, Max McGrath wrote:
>
> > If you look at the attached screenshot, I have tickets in all of my
> > queues.  But on the right side, under Quick Search, it shows that all
> > of my tickets reside in the Other queue.  Not sure what is wrong or
> > how to fix that.  Any suggestions?
>
> That is exceedingly odd.  Was this an upgrade?  If so, from what
> version?  Are you using custom lifecycles at all?
>  - Alex
>
>
>
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