[rt-users] Check which queue owns a ticket

[Kenneth Crocker]

Why don't you include the Queue name in the search results? In fact, I
would think that would be a default result in your Config file.

Kenn


On Wed, Oct 30, 2013 at 3:42 AM, globo <michael.obrien at globoforce.com>wrote:

> Hi,
>
> I have a number of queues that are used by different departments. When I
> assign a ticket over to a department I can't view the ticket anymore ,
> which
> is fine.  But if I search the ticket after I assign it over to a department
> I cant find out which queue owns it. I would like a way to check which
> queue
> owns the ticket when I search.
>
> Does anyone know if it is possible to create a custom field to allow me to
> check which queue owns a ticket ? Or is there a permission to allow this ?
>
>
>
>
>
>
>
> --
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> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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