[rt-users] CC emails not always being sent

[Cena, Stephen (ext. 300)]

Rafal - After making that change, I'm now getting extra emails:

===============================================================
Thu Oct 31 09:20:09 2013: Request 1934 was acted upon.
 Transaction: Taken by s.cena
       Queue: Network/Wifi Requests
     Subject: Andy Roushey Computer
       Owner: s.cena
  Requestors: XXXXXXXXXXXXXXXXX
      Status: new
 Ticket <URL: http://helpdesk/Ticket/Display.html?id=1934 >


This transaction appears to have no content
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Is this expected when I change NotifyActor to 1, or is this another setting that's causing this?

-----Original Message-----
From: Cena, Stephen (ext. 300) 
Sent: Thursday, October 31, 2013 8:51 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Re: CC emails not always being sent

 Rafal - I think that might be it. I just checked, and my RT_Config has that set to 0.
I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I get.

Thanks!!

==================================
Date: Fri, 25 Oct 2013 19:29:55 +0200
From: Rafal Matera <RMatera at esselte.com>
To: "rt-users at lists.bestpractical.com"
	<rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] CC emails not always being sent
Message-ID:
	<OF203E7DC4.EF7ABE89-ONC1257C0F.005FC31C-C1257C0F.0060203D at esselte.com>
	
Content-Type: text/plain; charset="us-ascii"

Hi Stephen,

There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the ticket. Even if this person is in CC.
Please check, maybe this is your case.

Best regards,
Rafal