[rt-users] CC emails not always being sent

Cena, Stephen (ext. 300) SJC at qvii.com
Thu Oct 31 08:50:38 EDT 2013


 Rafal - I think that might be it. I just checked, and my RT_Config has that set to 0.
I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I get.

Thanks!!

==================================
Date: Fri, 25 Oct 2013 19:29:55 +0200
From: Rafal Matera <RMatera at esselte.com>
To: "rt-users at lists.bestpractical.com"
	<rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] CC emails not always being sent
Message-ID:
	<OF203E7DC4.EF7ABE89-ONC1257C0F.005FC31C-C1257C0F.0060203D at esselte.com>
	
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Hi Stephen,

There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the ticket. Even if this person is in CC.
Please check, maybe this is your case.

Best regards,
Rafal


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