[rt-users] Custom Field as a column in search results?

Matt Brister mbrister at talentwise.com
Wed Sep 4 09:58:55 EDT 2013


Hi all!

I have my RT instance set up to have a Change Management queue with the hidden "_Approvals" method (works awesome by the way). Tickets in this queue have a Custom Field set for an "Impact to user" level. I would like to be able to see this CF value as a column in the search results of the "[_1] newest unowned tickets". Is this possible without major modifications?

Thanks in advance!
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Matt Brister, Sr. Desktop Support Analyst (mbrister at talentwise.com<mailto:mbrister at talentwise.com>)
TalentWise
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