[rt-users] Re-send a previously attached attachment?

Christian Loos cloos at netcologne.de
Thu Sep 5 11:35:18 EDT 2013

Am 03.09.2013 23:04, schrieb Kevin Falcone:
> I have not worked with your extension yet, but as I recall the two
> largest complaints with the branch as-is were:

Maybe you or one of the other developers have time to have a look on my

> Display of attachments on the new replies (they aren't true
> attachments, and render in a funny way and were otherwise not as
> obvious as needed).  Fixed if we better fake-up the attachment record.

I personally like the solution from Thomas in
https://github.com/bestpractical/rt/commit/ea61a55 which is integrated
with some small changes in my extension.

> Picking attachments from multiple transactions, especially on long
> attachment heavy tickets.  This is a desirable feature, but just
> providing a list of all attachments is... unusable.  We've played with
> a few other UX ideas also.

If it is here an problem, isn't it also a problem with the attachments
widget on Ticket/Display.html?

My current idea is to place the widget with the attachments after the
message widget and before the submit button. The widget will be by
default rolled up, as the 'Scrips and Recipients' widget if you have
set SimplifiedRecipients to true in RT_SiteConfig.pm.
Sadly the necessary callback is missing but I just send an pull request:

> There's a longer internal writeup of problems with the branch, but it
> has some customer-specific things in it.  I do hope we can find a
> solution for 4.4 but at this point we've missed the 4.2 window.

After the 4.2 release may you have time to give some feedback on my
extension so I can send a pull request to integrate this one in 4.4.

> As the recent blog posts may make clear, we're getting closer and
> closer to 4.2.0rc1.

Thanks for the note. I missed this new posts (mainly because of my
vacation). But on an dev box I have the master branch installed to take
a look on RT 4.2 and I'm looking forward to the new release. Great work.


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