[rt-users] Search

Kevin Falcone falcone at bestpractical.com
Thu Sep 5 18:28:53 EDT 2013


On Thu, Sep 05, 2013 at 07:04:50PM +0000, Bryon Baker wrote:
>    Bummer I really needs this in the UI.  Let's try asking the question a different way.
> 
>    I have Custom fields on a ticket Client, Location, City, St.
> 
>    I would like a search that counts the tickets and groups by the above custom fields in one
>    report.
> 
>    I can do them by one custom field at a time but I want them all in one report.

Test RT-4.2.0rc1 released today, you can group by multiple custom
fields at the same time.  Please don't upgrade your production
instance, but testing in a VM with a copy of your data would be great.

-kevin
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