[rt-users] Search

Bryon Baker bbaker at copesan.com
Fri Sep 6 09:48:57 EDT 2013

Kevin is there an issue with upgrading?  I am still in the implementation stage and have not gone to production.

I would be upgrading form 4.0.13.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  .  262-783-6261 ext. 2296
bbaker at copesan.com
"Servicing North America with Local Care"

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, September 05, 2013 5:29 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search

On Thu, Sep 05, 2013 at 07:04:50PM +0000, Bryon Baker wrote:
>    Bummer I really needs this in the UI.  Let's try asking the question a different way.
>    I have Custom fields on a ticket Client, Location, City, St.
>    I would like a search that counts the tickets and groups by the above custom fields in one
>    report.
>    I can do them by one custom field at a time but I want them all in one report.

Test RT-4.2.0rc1 released today, you can group by multiple custom fields at the same time.  Please don't upgrade your production instance, but testing in a VM with a copy of your data would be great.


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