[rt-users] Dynamic choice of templates based on the value of a CF

Landon Stewart lstewart at iweb.com
Fri Sep 6 16:33:29 EDT 2013


On 6 September 2013 11:55, Landon Stewart <lstewart at iweb.com> wrote:

> Actually I believe I found the answer which I'm going to try…  I basically
> need a hybrid of these two because we also send different copies of
> templates depending on the language the customer prefers to be communicated
> with in.
>
> http://requesttracker.wikia.com/wiki/ForkTemplate
> http://requesttracker.wikia.com/wiki/ChooseTemplateByUserLang
>
> So - never mind my original post unless you have any information that's
> better than the two ones above.
>

Well after trying and trying - none of this has worked because
SetTemplate() is no longer a valid method for Conditions in RT 4.0.17 among
other reasons.

If anyone has any information on how to dynamically set the Template in a
Scrip with RT 4.0.x I would greatly appreciate it!

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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