[rt-users] Dynamic choice of templates based on the value of a CF

Gene LeDuc gleduc at mail.sdsu.edu
Mon Sep 9 11:45:37 EDT 2013

In the past I ended up turning the templates into perl programs.  I made 
all the decisions within the template and then built the output based on 
that logic.  It wasn't very pretty (it was ugly, actually), but it 
worked flawlessly for years.  Gotta be careful with maintenance on the 
templates, though, because a seemingly unrelated change in one part of 
the template sometimes was more related to other parts of the template 
than we thought.


On 9/6/2013 1:33 PM, Landon Stewart wrote:
> On 6 September 2013 11:55, Landon Stewart <lstewart at iweb.com
> <mailto:lstewart at iweb.com>> wrote:
>     Actually I believe I found the answer which I'm going to try…  I
>     basically need a hybrid of these two because we also send different
>     copies of templates depending on the language the customer prefers
>     to be communicated with in.
>     http://requesttracker.wikia.com/wiki/ForkTemplate
>     http://requesttracker.wikia.com/wiki/ChooseTemplateByUserLang
>     So - never mind my original post unless you have any information
>     that's better than the two ones above.
> Well after trying and trying - none of this has worked because
> SetTemplate() is no longer a valid method for Conditions in RT 4.0.17
> among other reasons.
> If anyone has any information on how to dynamically set the Template in
> a Scrip with RT 4.0.x I would greatly appreciate it!
> --
> Landon Stewart :: lstewart at iweb.com <mailto:lstewart at iweb.com>
> Lead Specialist, Abuse and Security Management
> Spécialiste principal, gestion des abus et sécurité
> http://iweb.com :: +1 (888) 909-4932

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