[rt-users] Inserting a user with mysql INSERT

Beachey, Kendric Kendric.Beachey at garmin.com
Mon Sep 9 16:26:15 EDT 2013

The crickets and I poked around in other tables, trying to figure out which magic rows to insert to make RT fully recognize my inserted user, but I never got it to work.

But there is a happy ending anyway:  I took another working account, from some guy who quit probably 10 years ago, and re-purposed it into the account I needed.  This worked just fine...and is probably what I should have done in the first place!
Kendric Beachey

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Beachey, Kendric
Sent: Friday, September 06, 2013 2:56 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Inserting a user with mysql INSERT

I need to create an account for a catch-all email address that will be sending requests to our RT from a separate workflow.  No matter which user triggers the action, the email will appear to come from product.suport at company.com.

When I try to use the GUI to create the user, it fails...looking at the log file, it seems to be because it can't find an equivalent user in our company-wide Active Directory.  (This is a useful thing to seed most user details...name, department, phone, etc. for *real* people.)

I don't need all the details for this user, so I decided I'd be OK to have the user created without all the extra goodies, and went right to the mysql command line.

insert into Users set Name='productsupport', EmailAddress='product.support at company.com';

This succeeded fine...I can see the row is in the database.  But when I try to call up the user from the admin GUI, it says it can't find it.  Are there other fields I should fill in?  Are there actually other tables that need rows inserted too?
Kendric Beachey


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