[rt-users] problem with PriorityAsString extension

[Ruslan Zakirov]

On the following page you can click edit:
https://github.com/bestpractical/rt-extension-priorityasstring/blob/master/lib/RT/Extension/PriorityAsString.pm

this allows you to provide documentation patch without clonning, knowing
git, .... right from you browser.


On Tue, Sep 10, 2013 at 10:42 AM, Rob Chanter <rchanter at gmail.com> wrote:

> Ah, just that question has pointed me in the right direction.
>
> For the benefit of the list archives, the problem was with the contents
> of Set(@PriorityAsStringOrder, ...) in the config.
>
> The example config had one-word labels, something like
> Set(@PriorityAsStringOrder, qw(low medium high)). My labels are multiple
> words, so I knew that qw() was the wrong list construction. I changed that
> to something like
>
> Set(@PriorityAsStringOrder, ['3 days to go', '2 days to go', '1 day to
> go', 'last day', 'overdue']);
>
> Obviously my perl is too rusty for my own good. Changing the square
> brackets to parentheses changed the second argument from an array to a
> list, as it should have been. This is correct:
>
> Set(@PriorityAsStringOrder, ('3 days to go', '2 days to go', '1 day to
> go', 'last day', 'overdue'));
>
> It all works as I expect now. Perhaps the documentation could include more
> examples?
>
> cheers
> rob
>
> On Tue, Sep 10, 2013 at 3:56 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> Hi,
>>
>> Show your config options for the extension and version.
>>
>>
>> On Tue, Sep 10, 2013 at 9:42 AM, Rob Chanter <rchanter at gmail.com> wrote:
>>
>>> Hi list,
>>>
>>> I've installed the RT::Extension::PriorityAsString extension into RT4.04
>>> on Ubuntu 12.04 LTS. It does, as advertised, display priorities as strings,
>>> but also seems to make an unwanted change to the Edit Queue page.
>>>
>>> Before installing the extension, I get a normal input field into which I
>>> can type a number for starting and final priority:
>>>
>>> <tr><td align="right">Priority starts at:</td><td><input name="InitialPriority" value="17" size="5" /></td><td align="right">Over time, priority moves toward:</td><td><input name="FinalPriority" value="22" size="5" /><br /><span><em>requires running rt-crontool</em></span></td></tr>
>>>
>>> After installing/configuring the extension, this is replaced by an option list containing one entry, which looks like an arrayref.:
>>>
>>>
>>> <tr><td align="right">Priority starts at:</td><td><select class="select-priority" name="InitialPriority"><option class="array(0x27250880)" value="" >ARRAY(0x27250880)</option></select></td><td align="right">Over time, priority moves toward:</td><td><select class="select-priority" name="FinalPriority"><option class="array(0x27250880)" value="" >ARRAY(0x27250880)</option></select><br /><span><em>requires running rt-crontool</em></span></td></tr>
>>>
>>> I would guess the extension has a misplaced '@' where there should be a '$'. Perl version is 5.14.2.
>>>
>>> This prevents me setting the priorities in new or existing queues. Any ideas on how to resolve it?
>>>
>>> TIA,
>>>
>>>
>>> rob
>>>
>>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>


-- 
Best regards, Ruslan.
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