[rt-users] Send creation email only, all other email suppressed

Ruslan Zakirov ruz at bestpractical.com
Wed Sep 11 08:31:03 EDT 2013

The following may help:


Also, empty template disables notification scrip.

On Tue, Sep 10, 2013 at 1:09 PM, Tony Atkinson <
tony.atkinson at dataproservices.co.uk> wrote:

> Hello,
> Looking for the best way to modify a queue so that it only sends out the
> ticket creation emails.
> Email out to an address on ticket creation only, but all other actions /
> replies do not generate any email.
> Poked around with custom queue scrips, but there doesn't seem to be an
> easy way to generate a custom email
> Does anyone have any pointers on how to go about this?
> (Using RT 4)
> Many thanks

Best regards, Ruslan.
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