[rt-users] no new tickets for Mail Delivery failures.

Christoph (Stucki) von Stuckrad stucki-rt-users at mi.fu-berlin.de
Tue Sep 17 06:42:26 EDT 2013

On Tue, 17 Sep 2013, Arun ragini wrote:

> Is there any way to stop creating new tickets for mail delivery failures
> when RT creates tickets.

We did this in the MTA (in our case 'exim') and with an extra RT-Queue
named 'trash' :-)  How to do this exactly, depends on the MTA-Program.

Bounces, and by the same method blatant SPAMs too, are redirected
from the normal incoming queue to the queue named 'trash' and this
extra 'silent' queue never does any 'correspondence' automatically.

A few times per day we look into the trash-queue for false positves
and throw away all the 'real garbage'.

Yours  Stucki

Christoph von Stuckrad      * * |nickname |Mail <stucki at mi.fu-berlin.de> \
Freie Universitaet Berlin   |/_*|'stucki' |Tel(Mo.,Mi.):+49 30 838-75 459|
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