[rt-users] rights for articles

Christian Loos cloos at netcologne.de
Wed Sep 18 03:43:03 EDT 2013

OK, found the solution by my self.
I had to give the user the SeeClass right.

Am 11.09.2013 16:55, schrieb Christian Loos:
> Hi,
> I'm currently a little bit lost within the article rights.
> Problem:
> a user can see on the ticket update page the dropdown list with the
> articles, but if he select an article the page reloads but the article
> content isn't included in the message box.
> If I (with SuperUser power) select an article the content is included in
> the message box so i think this is an rights problem.
> I created an Class and give the user the ShowArticle right and applied
> the Class to the queue. On the custom field that holds the article
> content the user have the SeeCustomField right via system group everyone.
> Maybe someone have an idea what right am I missing.
> RT version 4.0.17
> Chris

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