[rt-users] Big problem with encoding subject

Ruslan Zakirov ruz at bestpractical.com
Fri Sep 20 00:58:35 EDT 2013


Hi,

You didn't say how to reproduce the problem. Should it be email? Should it
be UI?


On Thu, Sep 19, 2013 at 6:50 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:

>  Le 19/09/2013 à 12:05:02+0200, Albert Shih a écrit
> > Hi,
> >
> > I just upgrade to rt 4.0.17 under freebsd.
> >
> > After the upgrade we got a big problem with encoding subject.
> >
> > If the subject is detected as utf-8 RT re-encode so a subject like
> >
> >     Essai é
> >
> > is encode like
> >
> > Subject: =?UTF-8?B?W21hdGguY25ycy5mciAjMzM3OV0gRXNzYWkgw6k=?=
> >
> > but since my upgrade the encoding is wrong.
> >
> > Subject: =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzMxXSBFc3NhaSDvv70=?=
> >
> > And the problem become very big is with some subjet (always UTF-8) the
> > scrip don't work anymore.
> >
> > If I send a message with
> >
> >     Essai é à ẽ ã
> >
> > as a subject, RT don't send any mail to admin.
> >
> > Any idea ?
>
> I check the log, and found this message
>
> RT: Malformed UTF-8 character (unexpected end of string) in string ne at
> /usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm line 538.
> (/usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm:538)
> RT: Malformed UTF-8 character (unexpected end of string) in string ne at
> /usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm line 538.
> (/usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm:538)
>
>
> not sure it's related but I guess it'is.
>
> So I installed old version of
>
>     p5-Locale-Maketext-Lexicon
>
> but nothing change.
>
> I also try with
>
>     p5-Encode
>
> but no chance either.
>
> Can someone tell me which perl package is used by RT to « encode » subject
> ? So I can check if the problem come from RT 4.0.17 or some new perl
> packages.
>
> Regards.
>
> JAS
> --
> Albert SHIH
> DIO bâtiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> France
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> xmpp: jas at obspm.fr
> Heure local/Local time:
> jeu 19 sep 2013 16:42:20 CEST
>
> --
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>



-- 
Best regards, Ruslan.
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