[rt-users] Need Help Understanding

Bryon Baker bbaker at copesan.com
Thu Sep 26 17:34:51 EDT 2013


I am setting up email reply and I want the email to go out the everyone.

Description:  On Correspond Notify All Watchers
Condition:  On Correspond
Action:  Notify Owner, Requestor, Ccs and AdminCcs
Template:  Global template: Correspondence
Stage:  Transaction

I fill out the fields for Bcc, Cc.

The outgoing email recorded is as follows.  But there are not any entries for the Bcc or Cc the I added.  The Bcc listed is the owner which is correct ad the To: is correct as the original ticket requestor.

Subject: [copesan.com #14358] Testing email
From: "Enoch Root via RT" <clientservice at copesan.com>
Reply-To: clientservice at copesan.com
In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0 at Copsean_Service_Inc>
References: <RT-Ticket-14358 at Copsean_Service_Inc>
<rt-4.0.13-26291-1380229115-763.14358-85-0 at Copsean_Service_Inc>
Message-ID: <rt-4.0.13-27105-1380230411-1364.14358-85-0 at Copsean_Service_Inc>
Precedence: bulk
X-RT-Loop-Prevention: copesan.com
RT-Ticket: copesan.com #14358
Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/)
RT-Originator: root at localhost
To: bbaker at copesan.com
BCC: cnakabugo at copesan.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 26 Sep 2013 16:20:11 -0500

Also if the RT-Originator: field is the same as the owner no messages will go to that person.

RT-Send-CC:

cnakabugo at copesan.com


  Cnakabugo did the reply and put herself in as the Cc.


Subject: [copesan.com #14358] Testing email

From: "Catherine Nakabugo via RT" <clientservice at copesan.com>

Reply-To: clientservice at copesan.com

In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0 at Copsean_Service_Inc>

References: <RT-Ticket-14358 at Copsean_Service_Inc>

 <rt-4.0.13-26291-1380229115-763.14358-85-0 at Copsean_Service_Inc>

Message-ID: <rt-4.0.13-26894-1380229838-713.14358-85-0 at Copsean_Service_Inc>

Precedence: bulk

X-RT-Loop-Prevention: copesan.com

RT-Ticket: copesan.com #14358

Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/)

RT-Originator: cnakabugo at copesan.com

To: bbaker at copesan.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset="utf-8"

X-RT-Original-Encoding: utf-8

Date: Thu, 26 Sep 2013 16:10:38 -0500




What am I missing?


Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

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