[rt-users] Notify ticket owner when updated by email

CLOSE Dave Dave.Close at us.thalesgroup.com
Tue Apr 1 20:26:18 EDT 2014


When a user replies to RT's email about a ticket, the ticket is updated. 
But on my installation (RT 4.2), the owner is not notified. How can the 
owner become quickly aware of such an update? Am I missing a 
configuration variable or do I need to add or modify a scrip?
-- 
Dave Close


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