[rt-users] Tickets in one file must see by other.

[Albert Shih]

Hi everyone.


In our RT we got many queues. Let's say I've two queues 

    Queue 1
    Queue 2

For each queue we got a group of adminCc

    queue 1 : admincc-group-1
    queue 2 : admincc-group-2

Those two queues have nothing in common so in 99% time every thing 
commin in the queue 1 stay in the queue 1 and is see by the admincc-group-1
(same for queue 2)

But in the 1% of the ticket we want the other admincc-group received a
message. For example 

    If someone create a ticket inside queue 1 then the admincc-group-2
    received the message with the content of the ticket. 

Basically what I want is the ability to add a RT-group not a email adresse 
in the web interface (selfservice) as CC or AddCc.

Is that possible ? 

Regards.



-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
jeu 3 avr 2014 23:54:55 CEST