[rt-users] Tickets in one file must see by other.

[Kevin Falcone]

On Fri, Apr 04, 2014 at 12:05:22AM +0200, Albert Shih wrote:
> Basically what I want is the ability to add a RT-group not a email adresse 
> in the web interface (selfservice) as CC or AddCc.

While you can add a group in the RT interface, you cannot do it from
SelfService

If you must use SelfService, I suspect you want a Custom Field with
group names and a scrip that manages AdminCcs for you based on the
settings of that CF.

-kevin
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