[rt-users] Mime types of ticket attachments

[Arkady Glazov]

Thank's Kevin, but i receive tickets by email by rt-mailgate. Attachments
don't upload it's letter attachments

--
Best regards,
Arkady Glazov
http://globster.ru


2014-04-04 19:31 GMT+04:00 Kevin Falcone <falcone at bestpractical.com>:

> On Fri, Apr 04, 2014 at 09:06:26AM +0400, Arkady Glazov wrote:
> >    Is it possible change the mime type of ticket attachment files to
> appropriate type?
> >    Our clients send in ticket MS Words file in attachment, but RT set
> mime type to
> >    "application/octet-stream" and browser can only save file to the disk
> and cn't open now.
> >    May i change mime type or may be i can study RT can set correct type?
>
> If your clients aren't sending proper MIME headers, there isn't a lot
> RT can do (we just pass along what their browser or mail client send).
> However, you can override how RT handles attachments based on their
> extensions if you would like, this will override what your clients
> send.
>
> https://metacpan.org/pod/RT::Extension::CustomizeContentType
>
> -kevin
>
> --
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
>
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