[rt-users] Change default ticket status

npolite npolite at hotmail.com
Wed Apr 23 15:06:08 EDT 2014


All,

I would like to have the following ticket status options instead of the
defaults.

New
Assigned
3rd Party
Work In Progress
On Hold - Monitoring
Waiting on Customer
Closed
Resolved

Is it possible to use spaces in the status fields? Any help would be
appreciated.



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