[rt-users] Change default ticket status

[Kevin Falcone]

On Wed, Apr 23, 2014 at 12:06:08PM -0700, npolite wrote:
> I would like to have the following ticket status options instead of the
> defaults.
> 
> New
> Assigned
> 3rd Party
> Work In Progress
> On Hold - Monitoring
> Waiting on Customer
> Closed
> Resolved
> 
> Is it possible to use spaces in the status fields? Any help would be
> appreciated.

All of those are fine, spaces and dashes in status names are fine.
You want to read:

http://bestpractical.com/docs/rt/latest/customizing/lifecycles.html
http://bestpractical.com/docs/rt/latest/RT_Config.html#Lifecycles

and the branch which is working on updating the first link

https://github.com/bestpractical/rt/blob/4.0/new-status-pod/docs/customizing/lifecycles.pod

-kevin
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