[rt-users] Problem with Callback / NewTicketsAlert

[Patrick G. Stoesser]

Hello everybody,

I have a problem with callbacks, especially NewTicketsAlert.

I put the callback code as described in 
<http://requesttracker.wikia.com/wiki/NewTicketsAlert> in my local 
directory (Debian), which is 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT 
and there the file is named BeforeTable.

After reloading /clearing the cache, an internal error is displayed on 
the My RT page. The log says:

[Fri Apr 25 14:49:11 2014] [error]: Error during compilation of 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable:

Global symbol "$ticket" requires explicit package name at 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
line 7.

Global symbol "$ticket" requires explicit package name at 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
line 7.

Global symbol "$ticket" requires explicit package name at 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
line 7.

syntax error at 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
line 15, near "},"

Missing right curly or square bracket at 
/usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
line 19, at end of line 
(/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)

Does anyone know how to handle that? I don't see any syntax error I 
could correct. Any help appreciated.

Regards, Patrick