[rt-users] Problem with Callback / NewTicketsAlert

[Kevin Falcone]

On Fri, Apr 25, 2014 at 05:08:58PM +0200, Patrick G. Stoesser wrote:
> I have a problem with callbacks, especially NewTicketsAlert.

It appears your problem is with the code in NewTicketsAlert, not with
callbacks in general.

> Global symbol "$ticket" requires explicit package name at 
> /usr/local/share/request-tracker4/html/Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable 
> line 7.

My assumption is that you copied and pasted, leaving blank spaces at
the beginning of the line which makes it invalid mason code.

You can't have

  % my $ticket

you have to write

% my $ticket

-kevin
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