[rt-users] Ticket Comment / Reply box greyed out and unable to enter text

[Kevin Falcone]

On Fri, Aug 01, 2014 at 01:28:47PM -0400, Jeff Fioravanti wrote:
> I have been looking into this, and maybe I am not formulating the query
> correctly via the others lists I have searched, or through the book I have for
> reference, but thus far I have turned up nothing regarding a users issue with
> the comment and reply box when working a ticket.

When running an older release of RT (4.0.8 is from Oct 2012, so
closing in on 2 years old) it's a good idea to review our published
changelogs.

http://bestpractical.com/release-notes/rt/4.0.11

-kevin

> 
> We are on RT 4.08 and we have a user who previously could reply and comment to
> tickets but now when he selects comment or reply the box is greyed and nothing
> can be entered. I have searched through his options on his settings, his about
> me, and elsewhere within settings but nothing seems to indicate how or what has
> happened to his preferences. I checked and he is still privileged and he seems
> to have the same settings as others within his group. He is working with RT on
> IE 10. He thought he lost his ability to edit/comment or reply when he
> installed the recent windows updates, but that would mean everybody would be
> having this issue, and thus far it is only him.
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