[rt-users] Hiding non-content transactions with callbacks

Kevin Falcone falcone at bestpractical.com
Mon Aug 4 16:36:57 EDT 2014

On Mon, Aug 04, 2014 at 10:07:57PM +0200, Joop wrote:
> On 4-8-2014 15:50, [1]statik at cloned.org wrote:
>     Hello,
>     I'm on RT 4.2.x and am trying to hide things like "Outgoing email recorded"
>     and simple ticket ownership changes from showing up on the "Display"
>     section of the ticket. I've seen [2]http://requesttracker.wikia.com/wiki/
>     HideTransactions but can't seem to make it work for me. I've tried making
>     "$rt/local/html/Callbacks/my_callbacks/Ticket/Display.html/Default" and
>     "$rt/local/html/Callbacks/my_callbacks/Ticket/Elements/ShowHistory/Default"
>     with the code from the aforementioned page and neither work at all.
>     I'm sure I've done something boneheaded but I'm not well versed enough to
>     realize it yet. Any help would be appreciated.
> Some one made a very good filter, search for RT-Extension-HistoryFilter by
> cloos.
> It will do all you want and more.

I considered giving this in my initial response, but it doesn't have
the 4.2 compatible callback, so I didn't want to lead the original
poster on until I'd had a chance to send a PR.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140804/4eb80500/attachment.sig>

More information about the rt-users mailing list