[rt-users] Hiding non-content transactions with callbacks

Joop jvdwege at xs4all.nl
Mon Aug 4 16:07:57 EDT 2014


On 4-8-2014 15:50, statik at cloned.org wrote:
> Hello,
>
> I'm on RT 4.2.x and am trying to hide things like "Outgoing email
> recorded" and simple ticket ownership changes from showing up on the
> "Display" section of the ticket. I've
> seen http://requesttracker.wikia.com/wiki/HideTransactions but can't
> seem to make it work for me. I've tried making
> "$rt/local/html/Callbacks/my_callbacks/Ticket/Display.html/Default"
> and
> "$rt/local/html/Callbacks/my_callbacks/Ticket/Elements/ShowHistory/Default"
> with the code from the aforementioned page and neither work at all.
>
> I'm sure I've done something boneheaded but I'm not well versed enough
> to realize it yet. Any help would be appreciated.
Some one made a very good filter, search for RT-Extension-HistoryFilter
by cloos.
It will do all you want and more.

Regards,

Joop


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