[rt-users] closing a ticket

Matthias Henze lists at mhcsoftware.de
Wed Aug 6 04:03:55 EDT 2014


when I close a ticket no mail is sent out to the requestor. I've checked
that there is a scrip "On Resolve Notify Requestors" with the condition
"on resolve". This is the case after upgrading from 4.0.x to 4.3.x. How
to fix this?

An other question: What is the difference between "on resolve" and "on
close" in the condition drop down field?



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