[rt-users] closing a ticket

[Matthias Henze]

Hi,

when I close a ticket no mail is sent out to the requestor. I've checked
that there is a scrip "On Resolve Notify Requestors" with the condition
"on resolve". This is the case after upgrading from 4.0.x to 4.3.x. How
to fix this?

An other question: What is the difference between "on resolve" and "on
close" in the condition drop down field?

TIA
Matthias


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