[rt-users] Mailgate not working: Could not record email: Could not load a valid user

[Alex Peters]

The debug log is saying that "rt at gmail.com Subject: test" is not a valid
email address.  The line that you are using to send a test email appears to
be missing a newline.  Try this:

(echo "From: rt at gmail.com" ; echo "Subject: test" ; echo ; echo "test") |
/opt/rt/bin/rt-mailgate --queue General --action correspond --url
http://my.company.com/rt --debug


On 6 August 2014 17:43, Tek Bahadur Limbu <teklimbu at gmail.com> wrote:

> Dear all,
>
> I am very new to RT and just setup RT 4.2.6 on a Centos 6 VM machine which
> has an old copy of Qmail running. Installation went fine and now I can
> create Tickets and Reply to Tickets via the Web interface at:
> http://my.company.com/rt/.
>
> However, I am having problems while trying to create Tickets via Email.
>
> While sending email via Mailgate using the command below:
>
> (echo from: rt at gmail.com  Subject: test; echo; echo test) |
> /opt/rt/bin/rt-mailgate --queue General --action correspond --url
> http://my.company.com/rt --debug
>
> I see the following errors on the screen:
>
> /opt/rt/bin/rt-mailgate: temp file is '/tmp/yBDiQmLWn3/D5Z8PB7NBF'
> /opt/rt/bin/rt-mailgate: connecting to
> http://my.company.com/rt/REST/1.0/NoAuth/mail-gateway
> not ok - Could not load a valid user
>
> In the rt.log, I see the following:
>
>  [Wed Aug  6 07:27:53 2014] [debug]: Encode::Guess guessed encoding: ascii
> (/opt/rt/sbin/../lib/RT/I18N.pm:595)
>  [Wed Aug  6 07:27:53 2014] [debug]: Encode::Guess guessed encoding: ascii
> (/opt/rt/sbin/../lib/RT/I18N.pm:595)
>  [Wed Aug  6 07:27:53 2014] [error]: Unable to parse an email address from
> rt at gmail.com Subject: test
> : rt at gmail.com Subject: test
>  is not a valid email address (/opt/rt/sbin/../lib/RT/EmailParser.pm:540)
> [Wed Aug  6 07:27:53 2014] [debug]: Converting 'ascii' to 'utf-8' for
> text/plain - Subjectless message (/opt/rt/sbin/../lib/RT/I18N.pm:295)
> [Wed Aug  6 07:27:53 2014] [warning]: Use of uninitialized value
> $NewSubject in scalar chomp at /opt/rt/sbin/../lib/RT/Interface/Email.pm
> line 1350. (/opt/rt/sbin/../lib/RT/Interface/Email.pm:1350)
> [Wed Aug  6 07:27:53 2014] [error]: Couldn't parse or find sender's
> address (/opt/rt/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
> [Wed Aug  6 07:27:53 2014] [error]: Could not record email: Could not load
> a valid user (/opt/rt/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
> I did some searches for this error which says there is some
> mis-configuration in the Apache settings or not providing rights for
> Everybody in the General Queue to create and reply to Tickets. I have tried
> the help and solutions listed but still facing the same problem.
>
> I have also granted both Create and Reply rights to Everybody and
> Unprivileged for the General Queue.
> Regarding the Apache Web config, I have the following:
>
> AddDefaultCharset UTF-8
> Alias /rt/NoAuth/images /opt/rt/share/html/NoAuth/images/
> ScriptAlias /rt /opt/rt/sbin/rt-server.fcgi/
>
> DocumentRoot "/opt/rt/share/html"
> <location /rt>
> Order allow,deny
> Allow from all
> Options +ExecCGI
> AddHandler fcgid-script fcgi
> </Location>
>
>
> Regarding my RT_SiteConfig.pm configuration, it is listed as below:
>
> Set( $rtname, 'my.company.com');
> Set($WebPath, "/rt");
> 1;
>
> Set(@ReferrerWhitelist, qw(www.example.com:443  1.2.3.4:80
> my.company.com:80));
> Set($Organization, "my.company.com");
> Set($WebBaseURL, "http://my.company.com");
> Set($WebDomain, 'my.company.com');
> Set($CorrespondAddress, 'correspond at my.company.com');
> Set($CommentAddress, 'comment at my.company.com');
> Set($OwnerEmail, "admin at my.company.com");
>
> Set($LogToSyslog    , 'info');
> Set($LogToFile , 'debug'); #debug is very noisy
> Set($LogDir, '/opt/rt/var/log');
> Set($LogToFileNamed , "rt.log");    #log to rt.log
>
> Set($WebRemoteUserAuth , 0);
> Set($WebFallbackToRTLogin , 1);
> Set($SenderMustExistInExternalDatabase , 0);
> Set($AutoCreateNonExternalUsers , 1);
>
>
> What could be the problem here?
> Any help will be very much appreciated.
>
>
> Thanks,
> Best Regards,
> Tek Limbu
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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