[rt-users] setup queue for particular user

Alex Peters alex at peters.net
Wed Aug 6 05:11:32 EDT 2014


The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I'm somewhat surprised that it works
at all.

The <input> field is wrapped in an <a> element.  I think this explains the
behaviour that you're experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting the
list know what browser you used when you experienced this issue.


On 6 August 2014 16:56, niraj vara <niraj.vara at gmail.com> wrote:

> Hi
>
>    In Here my RT system I was not able to do as you mention.
> not allow any add any group name to add.
>
> once the cursor click on that text box it will switch down to the
>
> Add rights for this group
>
> and not able to write any word there ??
>
> I am not able to understand why this not allow to add any group name there
> in text box ???
>
>
>
>
>
>
> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <alex at peters.net> wrote:
>
>> You need to enter the name of a group that you've already created, then
>> without pressing Enter, tick the appropriate rights, then press Save
>> Changes.
>>
>>
>> On 5 August 2014 23:48, niraj vara <niraj.vara at gmail.com> wrote:
>>
>>> Hi Alex
>>>
>>>           thank you for your response.
>>>
>>>
>>>    1. primary top menu > Admin > Queues > Select
>>>    2. select queue from list
>>>    3. secondary top menu > Group Rights/User Rights
>>>
>>> till that step is ok  I select the Group Rights
>>>
>>> But when I try to enter any text on text box it will now allow to do
>>> that
>>>
>>> and when cursor go to the text box it will goes to the the following
>>> section only.
>>> Add rights for this group
>>>
>>>
>>> Where I can only select or deselect the check box oinly.
>>>
>>> Why this happened ??? and why not able to enter any text on text box ???
>>>
>>> Please guide for the same.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <alex at peters.net> wrote:
>>>
>>>> As a super user:
>>>>
>>>>    1. primary top menu > Admin > Queues > Select
>>>>    2. select queue from list
>>>>    3. secondary top menu > Group Rights/User Rights
>>>>    4. enter the name of the user/group into the text box on the left
>>>>    side
>>>>    5. tick the appropriate rights on the right side
>>>>
>>>>
>>>>
>>>> On 5 August 2014 22:37, niraj vara <niraj.vara at gmail.com> wrote:
>>>>
>>>>> Hi Alex
>>>>>
>>>>>           I have RT 4.2.1 and I went to the setting of queue but not
>>>>> found any option for User/Group.
>>>>>
>>>>> Can provide the exact sequence how to assign any User/Group to any
>>>>> queue.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:
>>>>>
>>>>>> To give a particular user/group access to a particular queue, go into
>>>>>> the settings for that queue and assign the appropriate rights for that
>>>>>> user/group.
>>>>>>
>>>>>> Then, to ensure that that user/group cannot access other queues,
>>>>>> remove the rights for those other queues.
>>>>>>
>>>>>> All users who can log into RT are part of the "Everyone" and
>>>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>>>> one of your queues, you need to ensure that that queue is only accessible
>>>>>> to a specific other group, not Everyone or Privileged.
>>>>>>
>>>>>>
>>>>>> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>>     I want to setup a queue for the particular User/Group. Means the
>>>>>>> any
>>>>>>> particular User/Group only have the  access right for that
>>>>>>> particular queue
>>>>>>> only.
>>>>>>>
>>>>>>>       And that User/Group will not able to view or create any ticket
>>>>>>> on
>>>>>>> other queue.
>>>>>>>
>>>>>>> How to achieve the same ?? Please guide for the same.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> View this message in context:
>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>>>> Nabble.com.
>>>>>>> --
>>>>>>> RT Training - Boston, September 9-10
>>>>>>> http://bestpractical.com/training
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Niraj M. Vara
>>>>> Linux Administrator
>>>>> Mavenvista Pvt. Ltd.
>>>>>
>>>>>
>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Niraj M. Vara
>>> Linux Administrator
>>> Mavenvista Pvt. Ltd.
>>>
>>>
>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>
>>
>>
>
>
> --
> Niraj M. Vara
> Linux Administrator
> Mavenvista Pvt. Ltd.
>
>
> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>
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