[rt-users] setup queue for particular user

[Alex Peters]

The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I'm somewhat surprised that it works
at all.

The <input> field is wrapped in an <a> element.  I think this explains the
behaviour that you're experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting the
list know what browser you used when you experienced this issue.


On 6 August 2014 16:56, niraj vara <niraj.vara at gmail.com> wrote:

> Hi
>
>    In Here my RT system I was not able to do as you mention.
> not allow any add any group name to add.
>
> once the cursor click on that text box it will switch down to the
>
> Add rights for this group
>
> and not able to write any word there ??
>
> I am not able to understand why this not allow to add any group name there
> in text box ???
>
>
>
>
>
>
> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <alex at peters.net> wrote:
>
>> You need to enter the name of a group that you've already created, then
>> without pressing Enter, tick the appropriate rights, then press Save
>> Changes.
>>
>>
>> On 5 August 2014 23:48, niraj vara <niraj.vara at gmail.com> wrote:
>>
>>> Hi Alex
>>>
>>>           thank you for your response.
>>>
>>>
>>>    1. primary top menu > Admin > Queues > Select
>>>    2. select queue from list
>>>    3. secondary top menu > Group Rights/User Rights
>>>
>>> till that step is ok  I select the Group Rights
>>>
>>> But when I try to enter any text on text box it will now allow to do
>>> that
>>>
>>> and when cursor go to the text box it will goes to the the following
>>> section only.
>>> Add rights for this group
>>>
>>>
>>> Where I can only select or deselect the check box oinly.
>>>
>>> Why this happened ??? and why not able to enter any text on text box ???
>>>
>>> Please guide for the same.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <alex at peters.net> wrote:
>>>
>>>> As a super user:
>>>>
>>>>    1. primary top menu > Admin > Queues > Select
>>>>    2. select queue from list
>>>>    3. secondary top menu > Group Rights/User Rights
>>>>    4. enter the name of the user/group into the text box on the left
>>>>    side
>>>>    5. tick the appropriate rights on the right side
>>>>
>>>>
>>>>
>>>> On 5 August 2014 22:37, niraj vara <niraj.vara at gmail.com> wrote:
>>>>
>>>>> Hi Alex
>>>>>
>>>>>           I have RT 4.2.1 and I went to the setting of queue but not
>>>>> found any option for User/Group.
>>>>>
>>>>> Can provide the exact sequence how to assign any User/Group to any
>>>>> queue.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:
>>>>>
>>>>>> To give a particular user/group access to a particular queue, go into
>>>>>> the settings for that queue and assign the appropriate rights for that
>>>>>> user/group.
>>>>>>
>>>>>> Then, to ensure that that user/group cannot access other queues,
>>>>>> remove the rights for those other queues.
>>>>>>
>>>>>> All users who can log into RT are part of the "Everyone" and
>>>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>>>> one of your queues, you need to ensure that that queue is only accessible
>>>>>> to a specific other group, not Everyone or Privileged.
>>>>>>
>>>>>>
>>>>>> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>>     I want to setup a queue for the particular User/Group. Means the
>>>>>>> any
>>>>>>> particular User/Group only have the  access right for that
>>>>>>> particular queue
>>>>>>> only.
>>>>>>>
>>>>>>>       And that User/Group will not able to view or create any ticket
>>>>>>> on
>>>>>>> other queue.
>>>>>>>
>>>>>>> How to achieve the same ?? Please guide for the same.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> View this message in context:
>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>>>> Nabble.com.
>>>>>>> --
>>>>>>> RT Training - Boston, September 9-10
>>>>>>> http://bestpractical.com/training
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Niraj M. Vara
>>>>> Linux Administrator
>>>>> Mavenvista Pvt. Ltd.
>>>>>
>>>>>
>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Niraj M. Vara
>>> Linux Administrator
>>> Mavenvista Pvt. Ltd.
>>>
>>>
>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>
>>
>>
>
>
> --
> Niraj M. Vara
> Linux Administrator
> Mavenvista Pvt. Ltd.
>
>
> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>
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