[rt-users] setup queue for particular user

niraj niraj.vara at gmail.com
Wed Aug 6 06:47:39 EDT 2014


HI

    I have changed the browser google chrome 35.  Now I am able to enter
the group in text box but it has no effect and just drag the screen below
only.  attached the screenshot

I have tried entering 2-3 group in text box but it drags down to the page
only.




On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <
ml-node+s8502n58222h37 at n7.nabble.com> wrote:

> The page works as expected for me in Google Chrome, but looking at the
> source for that component of the page, I'm somewhat surprised that it works
> at all.
>
> The <input> field is wrapped in an <a> element.  I think this explains the
> behaviour that you're experiencing, and I think this might be an RT bug.
>
> Please consider using another browser as a workaround, and also letting
> the list know what browser you used when you experienced this issue.
>
>
> On 6 August 2014 16:56, niraj vara <[hidden email]
> <http://user/SendEmail.jtp?type=node&node=58222&i=0>> wrote:
>
>> Hi
>>
>>    In Here my RT system I was not able to do as you mention.
>> not allow any add any group name to add.
>>
>> once the cursor click on that text box it will switch down to the
>>
>> Add rights for this group
>>
>> and not able to write any word there ??
>>
>> I am not able to understand why this not allow to add any group name
>> there in text box ???
>>
>>
>>
>>
>>
>>
>> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email]
>> <http://user/SendEmail.jtp?type=node&node=58222&i=1>> wrote:
>>
>>> You need to enter the name of a group that you've already created, then
>>> without pressing Enter, tick the appropriate rights, then press Save
>>> Changes.
>>>
>>>
>>> On 5 August 2014 23:48, niraj vara <[hidden email]
>>> <http://user/SendEmail.jtp?type=node&node=58222&i=2>> wrote:
>>>
>>>> Hi Alex
>>>>
>>>>           thank you for your response.
>>>>
>>>>
>>>>    1. primary top menu > Admin > Queues > Select
>>>>    2. select queue from list
>>>>    3. secondary top menu > Group Rights/User Rights
>>>>
>>>> till that step is ok  I select the Group Rights
>>>>
>>>> But when I try to enter any text on text box it will now allow to do
>>>> that
>>>>
>>>> and when cursor go to the text box it will goes to the the following
>>>> section only.
>>>> Add rights for this group
>>>>
>>>>
>>>> Where I can only select or deselect the check box oinly.
>>>>
>>>> Why this happened ??? and why not able to enter any text on text box ???
>>>>
>>>> Please guide for the same.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email]
>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=3>> wrote:
>>>>
>>>>> As a super user:
>>>>>
>>>>>    1. primary top menu > Admin > Queues > Select
>>>>>    2. select queue from list
>>>>>    3. secondary top menu > Group Rights/User Rights
>>>>>    4. enter the name of the user/group into the text box on the left
>>>>>    side
>>>>>    5. tick the appropriate rights on the right side
>>>>>
>>>>>
>>>>>
>>>>> On 5 August 2014 22:37, niraj vara <[hidden email]
>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=4>> wrote:
>>>>>
>>>>>> Hi Alex
>>>>>>
>>>>>>           I have RT 4.2.1 and I went to the setting of queue but not
>>>>>> found any option for User/Group.
>>>>>>
>>>>>> Can provide the exact sequence how to assign any User/Group to any
>>>>>> queue.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email]
>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=5>> wrote:
>>>>>>
>>>>>>> To give a particular user/group access to a particular queue, go
>>>>>>> into the settings for that queue and assign the appropriate rights for that
>>>>>>> user/group.
>>>>>>>
>>>>>>> Then, to ensure that that user/group cannot access other queues,
>>>>>>> remove the rights for those other queues.
>>>>>>>
>>>>>>> All users who can log into RT are part of the "Everyone" and
>>>>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>>>>> one of your queues, you need to ensure that that queue is only accessible
>>>>>>> to a specific other group, not Everyone or Privileged.
>>>>>>>
>>>>>>>
>>>>>>> On 4 August 2014 18:35, niraj <[hidden email]
>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=6>> wrote:
>>>>>>>
>>>>>>>> Hi
>>>>>>>>
>>>>>>>>     I want to setup a queue for the particular User/Group. Means
>>>>>>>> the any
>>>>>>>> particular User/Group only have the  access right for that
>>>>>>>> particular queue
>>>>>>>> only.
>>>>>>>>
>>>>>>>>       And that User/Group will not able to view or create any
>>>>>>>> ticket on
>>>>>>>> other queue.
>>>>>>>>
>>>>>>>> How to achieve the same ?? Please guide for the same.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> View this message in context:
>>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>>>>> Nabble.com.
>>>>>>>> --
>>>>>>>> RT Training - Boston, September 9-10
>>>>>>>> http://bestpractical.com/training
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Niraj M. Vara
>>>>>> Linux Administrator
>>>>>> Mavenvista Pvt. Ltd.
>>>>>>
>>>>>>
>>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Niraj M. Vara
>>>> Linux Administrator
>>>> Mavenvista Pvt. Ltd.
>>>>
>>>>
>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>
>>>
>>>
>>
>>
>> --
>> Niraj M. Vara
>> Linux Administrator
>> Mavenvista Pvt. Ltd.
>>
>>
>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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-- 
Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.


"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"


rt1.png (150K) <http://requesttracker.8502.n7.nabble.com/attachment/58226/0/rt1.png>
rt2.png (137K) <http://requesttracker.8502.n7.nabble.com/attachment/58226/1/rt2.png>




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