[rt-users] closing a ticket

[Matthias Henze]

Am 06.08.2014 um 13:41 schrieb Alex Peters:
> What's the numeric ID of the scrip responsible for emailing requestors
> when a ticket is resolved, and what is its configuration?


 scrip #10

Description:	On Resolve Notify Requestors

Condition: On Reslove

Action: Notify Requestor

Template: Resolved

Applies to: Global

Enabled

No "User Defined conditions and results"


What I also miss is an option to just close a ticket (e.g. due to
inactivtiy) without marking it as resoved.


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