[rt-users] closing a ticket

Alex Peters alex at peters.net
Wed Aug 6 08:52:13 EDT 2014


Your previous log says this about scrip #10:

[23619] [Wed Aug  6 09:44:09 2014] [debug]: Skipping Scrip #10 because it
didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:361)

which means that the scrip is not running, which explains why requestors
aren't receiving a "resolved" email.  I don't understand why it's not
running though, as the definition seems correct.

Did you follow all of the upgrade steps as documented in the README,
including running "make upgrade-database" or "rt-setup-database"?

You can close tickets without marking them as resolved by setting their
status to "rejected."


On 6 August 2014 22:07, Matthias Henze <lists at mhcsoftware.de> wrote:

> Am 06.08.2014 um 13:41 schrieb Alex Peters:
> > What's the numeric ID of the scrip responsible for emailing requestors
> > when a ticket is resolved, and what is its configuration?
>
>
>  scrip #10
>
> Description:    On Resolve Notify Requestors
>
> Condition: On Reslove
>
> Action: Notify Requestor
>
> Template: Resolved
>
> Applies to: Global
>
> Enabled
>
> No "User Defined conditions and results"
>
>
> What I also miss is an option to just close a ticket (e.g. due to
> inactivtiy) without marking it as resoved.
>
>
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