[rt-users] setup queue for particular user

niraj niraj.vara at gmail.com
Wed Aug 6 09:33:49 EDT 2014


Hi

  Tnks I also think that there might be some problem in loading some files.

I need to check the log.


On Wed, Aug 6, 2014 at 5:17 PM, Alex Peters [via RequestTracker] <
ml-node+s8502n58228h23 at n7.nabble.com> wrote:

> Something is wrong with your RT installation.  It doesn't appear to be
> correctly serving some of the CSS/JavaScript files.  The page should look
> more like the pages shown in the screenshots of this page:
>
>
> http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained
>
> Your next action should probably be to determine why this is happening.
>  Looking at the RT debug log and web server access/error logs might assist.
>
>
> On 6 August 2014 20:47, niraj <[hidden email]
> <http://user/SendEmail.jtp?type=node&node=58228&i=0>> wrote:
>
>> HI
>>
>>     I have changed the browser google chrome 35.  Now I am able to enter
>> the group in text box but it has no effect and just drag the screen below
>> only.  attached the screenshot
>>
>> I have tried entering 2-3 group in text box but it drags down to the page
>> only.
>>
>>
>>
>>
>> On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <[hidden
>> email] <http://user/SendEmail.jtp?type=node&node=58226&i=0>> wrote:
>>
>>> The page works as expected for me in Google Chrome, but looking at the
>>> source for that component of the page, I'm somewhat surprised that it works
>>> at all.
>>>
>>> The <input> field is wrapped in an <a> element.  I think this explains
>>> the behaviour that you're experiencing, and I think this might be an RT bug.
>>>
>>> Please consider using another browser as a workaround, and also letting
>>> the list know what browser you used when you experienced this issue.
>>>
>>>
>>>  On 6 August 2014 16:56, niraj vara <[hidden email]
>>> <http://user/SendEmail.jtp?type=node&node=58222&i=0>> wrote:
>>>
>>>>  Hi
>>>>
>>>>    In Here my RT system I was not able to do as you mention.
>>>> not allow any add any group name to add.
>>>>
>>>> once the cursor click on that text box it will switch down to the
>>>>
>>>> Add rights for this group
>>>>
>>>> and not able to write any word there ??
>>>>
>>>> I am not able to understand why this not allow to add any group name
>>>> there in text box ???
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email]
>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=1>> wrote:
>>>>
>>>>> You need to enter the name of a group that you've already created,
>>>>> then without pressing Enter, tick the appropriate rights, then press Save
>>>>> Changes.
>>>>>
>>>>>
>>>>> On 5 August 2014 23:48, niraj vara <[hidden email]
>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=2>> wrote:
>>>>>
>>>>>>  Hi Alex
>>>>>>
>>>>>>           thank you for your response.
>>>>>>
>>>>>>
>>>>>>    1. primary top menu > Admin > Queues > Select
>>>>>>    2. select queue from list
>>>>>>    3. secondary top menu > Group Rights/User Rights
>>>>>>
>>>>>> till that step is ok  I select the Group Rights
>>>>>>
>>>>>> But when I try to enter any text on text box it will now allow to do
>>>>>> that
>>>>>>
>>>>>> and when cursor go to the text box it will goes to the the following
>>>>>> section only.
>>>>>> Add rights for this group
>>>>>>
>>>>>>
>>>>>> Where I can only select or deselect the check box oinly.
>>>>>>
>>>>>> Why this happened ??? and why not able to enter any text on text box
>>>>>> ???
>>>>>>
>>>>>> Please guide for the same.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email]
>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=3>> wrote:
>>>>>>
>>>>>>> As a super user:
>>>>>>>
>>>>>>>    1. primary top menu > Admin > Queues > Select
>>>>>>>    2. select queue from list
>>>>>>>    3. secondary top menu > Group Rights/User Rights
>>>>>>>    4. enter the name of the user/group into the text box on the
>>>>>>>    left side
>>>>>>>    5. tick the appropriate rights on the right side
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 5 August 2014 22:37, niraj vara <[hidden email]
>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=4>> wrote:
>>>>>>>
>>>>>>>> Hi Alex
>>>>>>>>
>>>>>>>>           I have RT 4.2.1 and I went to the setting of queue but
>>>>>>>> not found any option for User/Group.
>>>>>>>>
>>>>>>>> Can provide the exact sequence how to assign any User/Group to any
>>>>>>>> queue.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email]
>>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=5>> wrote:
>>>>>>>>
>>>>>>>>> To give a particular user/group access to a particular queue, go
>>>>>>>>> into the settings for that queue and assign the appropriate rights for that
>>>>>>>>> user/group.
>>>>>>>>>
>>>>>>>>> Then, to ensure that that user/group cannot access other queues,
>>>>>>>>> remove the rights for those other queues.
>>>>>>>>>
>>>>>>>>> All users who can log into RT are part of the "Everyone" and
>>>>>>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>>>>>>> one of your queues, you need to ensure that that queue is only accessible
>>>>>>>>> to a specific other group, not Everyone or Privileged.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 4 August 2014 18:35, niraj <[hidden email]
>>>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=6>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi
>>>>>>>>>>
>>>>>>>>>>     I want to setup a queue for the particular User/Group. Means
>>>>>>>>>> the any
>>>>>>>>>> particular User/Group only have the  access right for that
>>>>>>>>>> particular queue
>>>>>>>>>> only.
>>>>>>>>>>
>>>>>>>>>>       And that User/Group will not able to view or create any
>>>>>>>>>> ticket on
>>>>>>>>>> other queue.
>>>>>>>>>>
>>>>>>>>>> How to achieve the same ?? Please guide for the same.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> View this message in context:
>>>>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>>>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>>>>>>> Nabble.com.
>>>>>>>>>> --
>>>>>>>>>> RT Training - Boston, September 9-10
>>>>>>>>>> http://bestpractical.com/training
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Niraj M. Vara
>>>>>>>> Linux Administrator
>>>>>>>> Mavenvista Pvt. Ltd.
>>>>>>>>
>>>>>>>>
>>>>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE
>>>>>>>> MOON"
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Niraj M. Vara
>>>>>> Linux Administrator
>>>>>> Mavenvista Pvt. Ltd.
>>>>>>
>>>>>>
>>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Niraj M. Vara
>>>> Linux Administrator
>>>> Mavenvista Pvt. Ltd.
>>>>
>>>>
>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>
>>>
>>>
>>> --
>>> RT Training - Boston, September 9-10
>>> http://bestpractical.com/training
>>>
>>> ------------------------------
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>>>
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>>>
>>
>>
>>
>> --
>> Niraj M. Vara
>> Linux Administrator
>> Mavenvista Pvt. Ltd.
>>
>>
>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>
>> *rt1.png* (150K) Download Attachment
>> <http://requesttracker.8502.n7.nabble.com/attachment/58226/0/rt1.png>
>>  *rt2.png* (137K) Download Attachment
>> <http://requesttracker.8502.n7.nabble.com/attachment/58226/1/rt2.png>
>>
>> ------------------------------
>> View this message in context: Re: setup queue for particular user
>> <http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182p58226.html>
>>
>> Sent from the Request Tracker - User mailing list archive
>> <http://requesttracker.8502.n7.nabble.com/Request-Tracker-User-f3.html>
>> at Nabble.com.
>>
>> --
>> RT Training - Boston, September 9-10
>> http://bestpractical.com/training
>>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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-- 
Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.


"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"




--
View this message in context: http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182p58235.html
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