[rt-users] setup queue for particular user

Wed Aug 6 07:46:22 EDT 2014

Something is wrong with your RT installation.  It doesn't appear to be
correctly serving some of the CSS/JavaScript files.  The page should look
more like the pages shown in the screenshots of this page:

http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained

Your next action should probably be to determine why this is happening.
 Looking at the RT debug log and web server access/error logs might assist.

On 6 August 2014 20:47, niraj <niraj.vara at gmail.com> wrote:

> HI
>
>     I have changed the browser google chrome 35.  Now I am able to enter
> the group in text box but it has no effect and just drag the screen below
> only.  attached the screenshot
>
> I have tried entering 2-3 group in text box but it drags down to the page
> only.
>
>
>
>
> On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <[hidden
> email] <http://user/SendEmail.jtp?type=node&node=58226&i=0>> wrote:
>
>> The page works as expected for me in Google Chrome, but looking at the
>> source for that component of the page, I'm somewhat surprised that it works
>> at all.
>>
>> The <input> field is wrapped in an <a> element.  I think this explains
>> the behaviour that you're experiencing, and I think this might be an RT bug.
>>
>> Please consider using another browser as a workaround, and also letting
>> the list know what browser you used when you experienced this issue.
>>
>>
>>  On 6 August 2014 16:56, niraj vara <[hidden email]
>> <http://user/SendEmail.jtp?type=node&node=58222&i=0>> wrote:
>>
>>>  Hi
>>>
>>>    In Here my RT system I was not able to do as you mention.
>>> not allow any add any group name to add.
>>>
>>> once the cursor click on that text box it will switch down to the
>>>
>>> Add rights for this group
>>>
>>> and not able to write any word there ??
>>>
>>> I am not able to understand why this not allow to add any group name
>>> there in text box ???
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email]
>>> <http://user/SendEmail.jtp?type=node&node=58222&i=1>> wrote:
>>>
>>>> You need to enter the name of a group that you've already created, then
>>>> without pressing Enter, tick the appropriate rights, then press Save
>>>> Changes.
>>>>
>>>>
>>>> On 5 August 2014 23:48, niraj vara <[hidden email]
>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=2>> wrote:
>>>>
>>>>>  Hi Alex
>>>>>
>>>>>           thank you for your response.
>>>>>
>>>>>
>>>>>    1. primary top menu > Admin > Queues > Select
>>>>>    2. select queue from list
>>>>>    3. secondary top menu > Group Rights/User Rights
>>>>>
>>>>> till that step is ok  I select the Group Rights
>>>>>
>>>>> But when I try to enter any text on text box it will now allow to do
>>>>> that
>>>>>
>>>>> and when cursor go to the text box it will goes to the the following
>>>>> section only.
>>>>> Add rights for this group
>>>>>
>>>>>
>>>>> Where I can only select or deselect the check box oinly.
>>>>>
>>>>> Why this happened ??? and why not able to enter any text on text box
>>>>> ???
>>>>>
>>>>> Please guide for the same.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email]
>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=3>> wrote:
>>>>>
>>>>>> As a super user:
>>>>>>
>>>>>>    1. primary top menu > Admin > Queues > Select
>>>>>>    2. select queue from list
>>>>>>    3. secondary top menu > Group Rights/User Rights
>>>>>>    4. enter the name of the user/group into the text box on the left
>>>>>>    side
>>>>>>    5. tick the appropriate rights on the right side
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 5 August 2014 22:37, niraj vara <[hidden email]
>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=4>> wrote:
>>>>>>
>>>>>>> Hi Alex
>>>>>>>
>>>>>>>           I have RT 4.2.1 and I went to the setting of queue but not
>>>>>>> found any option for User/Group.
>>>>>>>
>>>>>>> Can provide the exact sequence how to assign any User/Group to any
>>>>>>> queue.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email]
>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=5>> wrote:
>>>>>>>
>>>>>>>> To give a particular user/group access to a particular queue, go
>>>>>>>> into the settings for that queue and assign the appropriate rights for that
>>>>>>>> user/group.
>>>>>>>>
>>>>>>>> Then, to ensure that that user/group cannot access other queues,
>>>>>>>> remove the rights for those other queues.
>>>>>>>>
>>>>>>>> All users who can log into RT are part of the "Everyone" and
>>>>>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>>>>>> one of your queues, you need to ensure that that queue is only accessible
>>>>>>>> to a specific other group, not Everyone or Privileged.
>>>>>>>>
>>>>>>>>
>>>>>>>> On 4 August 2014 18:35, niraj <[hidden email]
>>>>>>>> <http://user/SendEmail.jtp?type=node&node=58222&i=6>> wrote:
>>>>>>>>
>>>>>>>>> Hi
>>>>>>>>>
>>>>>>>>>     I want to setup a queue for the particular User/Group. Means
>>>>>>>>> the any
>>>>>>>>> particular User/Group only have the  access right for that
>>>>>>>>> particular queue
>>>>>>>>> only.
>>>>>>>>>
>>>>>>>>>       And that User/Group will not able to view or create any
>>>>>>>>> ticket on
>>>>>>>>> other queue.
>>>>>>>>>
>>>>>>>>> How to achieve the same ?? Please guide for the same.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> View this message in context:
>>>>>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>>>>>> Nabble.com.
>>>>>>>>> --
>>>>>>>>> RT Training - Boston, September 9-10
>>>>>>>>> http://bestpractical.com/training
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Niraj M. Vara
>>>>>>> Linux Administrator
>>>>>>> Mavenvista Pvt. Ltd.
>>>>>>>
>>>>>>>
>>>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE
>>>>>>> MOON"
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Niraj M. Vara
>>>>> Linux Administrator
>>>>> Mavenvista Pvt. Ltd.
>>>>>
>>>>>
>>>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Niraj M. Vara
>>> Linux Administrator
>>> Mavenvista Pvt. Ltd.
>>>
>>>
>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>
>>
>>
>> --
>> RT Training - Boston, September 9-10
>> http://bestpractical.com/training
>>
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>
>
>
> --
> Niraj M. Vara
> Linux Administrator
> Mavenvista Pvt. Ltd.
>
>
> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>
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> ------------------------------
> View this message in context: Re: setup queue for particular user
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>
> Sent from the Request Tracker - User mailing list archive
> <http://requesttracker.8502.n7.nabble.com/Request-Tracker-User-f3.html>
> at Nabble.com.
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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