[rt-users] An Approval Queue Problem

[Kevin Falcone]

On Wed, Aug 06, 2014 at 02:09:22AM -0700, AJ wrote:
> I have created a queue called "ReviewApproval" with the "approval" Lifecycle.
> I use it in tandem with the built-in "___Approvals" queue. 
> 
> Both queues share nearly identical response templates (The in-built
> "___Approvals" queue needs no scrips. "ReviewApproval" has custom scrips to
> mirror the "___Approvals" behaviour).
> 
> How can I mimic the "___Approvals" response behaviour?

Unfortunately, not all of the logic on ___Approvals is in Scrips.
Some of it is in Rules, and you'll need to apply those Rules to your
other Queue too.  lib/RT/Approval.pm has the relevant place to start
chasing code.  It is my hope that code will be gone in 4.4 since it's
awful and horrid.

-kevin
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