[rt-users] Reply

Alex Peters alex at peters.net
Thu Aug 14 23:06:45 EDT 2014


Is anything showing up in the logs when you attempt to issue a reply, or is
the ability to reply completely removed from the interface?  What exactly
is available and what occurs when you perform any relevant actions (e.g.
when you click "Update Ticket," if you even can)?


On 14 August 2014 23:43, Bryon Baker <bbaker at copesan.com> wrote:

>  I need some help
>
> I am using RT 4.2.3.  The system has lost the ability to Reply to
> tickets.  Nobody including root from any queue can use the reply to a
> ticket function.
>
>
>
> Can someone give me some direction as to where to look?
>
>
>
> Thanks
>
>
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726  •  262-783-6261 ext. 2296
>
> bbaker at copesan.com <cstephan at copesan.com>
>
> www.copesan.com
>
> *"Servicing North America with Local Care"*
>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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