[rt-users] Reply

[Bryon Baker]

Ok maybe somehow I turned off the scrip, what is the default scrip for this action?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Alex Peters [mailto:alex at peters.net]
Sent: Friday, August 15, 2014 9:09 AM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Reply


So the reply itself is working, but no scrips that would generate email are firing.

Double-check the enabled scrips for the relevant queue, and what users/groups are set up as ticket/queue watchers.
On 15/08/2014 11:55 pm, "Bryon Baker" <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
When I use the action Reply there are no boxes to check or uncheck in the “Scripts and Recipients” area when I click the update ticket there are no errors.  On the ticket history a correspondence is added but no entry for email sent.

I do not see any error in the log.


Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Alex Peters [mailto:alex at peters.net<mailto:alex at peters.net>]
Sent: Thursday, August 14, 2014 10:07 PM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>)
Subject: Re: [rt-users] Reply

Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface?  What exactly is available and what occurs when you perform any relevant actions (e.g. when you click "Update Ticket," if you even can)?

On 14 August 2014 23:43, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
I need some help
I am using RT 4.2.3.  The system has lost the ability to Reply to tickets.  Nobody including root from any queue can use the reply to a ticket function.

Can someone give me some direction as to where to look?

Thanks

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"


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RT Training - Boston, September 9-10
http://bestpractical.com/training
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