[rt-users] Reply

Alex Peters alex at peters.net
Fri Aug 15 11:01:02 EDT 2014


All of the relevant scrips are named "On Correspond Notify ...".
On 16/08/2014 12:11 am, "Bryon Baker" <bbaker at copesan.com> wrote:

>  Ok maybe somehow I turned off the scrip, what is the default scrip for
> this action?
>
>
>
> Thanks
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726  •  262-783-6261 ext. 2296
>
> bbaker at copesan.com <cstephan at copesan.com>
>
> www.copesan.com
>
> *"Servicing North America with Local Care"*
>
>
>
> *From:* Alex Peters [mailto:alex at peters.net]
> *Sent:* Friday, August 15, 2014 9:09 AM
> *To:* Bryon Baker
> *Cc:* RT Users (rt-users at lists.bestpractical.com)
> *Subject:* Re: [rt-users] Reply
>
>
>
> So the reply itself is working, but no scrips that would generate email
> are firing.
>
> Double-check the enabled scrips for the relevant queue, and what
> users/groups are set up as ticket/queue watchers.
>
> On 15/08/2014 11:55 pm, "Bryon Baker" <bbaker at copesan.com> wrote:
>
> When I use the action Reply there are no boxes to check or uncheck in the
> “Scripts and Recipients” area when I click the update ticket there are no
> errors.  On the ticket history a correspondence is added but no entry for
> email sent.
>
>
>
> I do not see any error in the log.
>
>
>
>
>
> Thanks
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726  •  262-783-6261 ext. 2296
>
> bbaker at copesan.com <cstephan at copesan.com>
>
> www.copesan.com
>
> *"Servicing North America with Local Care"*
>
>
>
> *From:* Alex Peters [mailto:alex at peters.net]
> *Sent:* Thursday, August 14, 2014 10:07 PM
> *To:* Bryon Baker
> *Cc:* RT Users (rt-users at lists.bestpractical.com)
> *Subject:* Re: [rt-users] Reply
>
>
>
> Is anything showing up in the logs when you attempt to issue a reply, or
> is the ability to reply completely removed from the interface?  What
> exactly is available and what occurs when you perform any relevant actions
> (e.g. when you click "Update Ticket," if you even can)?
>
>
>
> On 14 August 2014 23:43, Bryon Baker <bbaker at copesan.com> wrote:
>
> I need some help
>
> I am using RT 4.2.3.  The system has lost the ability to Reply to
> tickets.  Nobody including root from any queue can use the reply to a
> ticket function.
>
>
>
> Can someone give me some direction as to where to look?
>
>
>
> Thanks
>
>
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726  •  262-783-6261 ext. 2296
>
> bbaker at copesan.com <cstephan at copesan.com>
>
> www.copesan.com
>
> *"Servicing North America with Local Care"*
>
>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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