[rt-users] help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

[Al Joslin]

when logged in as root I can change other users' passwords 

	and the confirmation message says: password changed

Still, when trying to change my own password -- it will not change (and the message says Auth Token Changed)

	confounding...

al;


On Aug 16, 2014, at 6:33 AM, Al Joslin <allen.joslin at gmail.com> wrote:

> 
> I've an odd situation here, and I'm sure I've missed something very basic...
> 
> I've installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch's) password
> 
> None of the users, all granted the ModifySelf option, can change their passwords either
> 
> Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from '<hash1>' to '<hash2>'  but their old password is the only on they can login with
> 
> Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc...
> 
> All the users have created and edited Tickets and Assets and other Person Profile fields...
> 
> But no one can change their password...
> 
> (just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything -- I get the AuthToken changed message)
> 
> Help!!
> 
> Al;
> 
> 
> 
> The Ubuntu installation
> 	RT: 4.2.4 
> 	Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
> 	MySQL:  Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3
> 
> The CentOS installation 
> 	RT: 4.2.6
> 	CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
> 	MySQL: mysql  Ver 15.1 Distrib 5.5.38-MariaDB
>