[rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

[Al Joslin]

Hitting return on the User Profile page triggers the [normally invisible] 'Reset secret authentication token' button - when it should trigger the 'Save Preferences' button

If you enter your password change request and _click_ the 'Save Preferences' then things work as expected

Everywhere else in RT I've gotten used to hitting return to save changes

al;


On Aug 16, 2014, at 10:08 AM, Al Joslin <allen.joslin at gmail.com> wrote:

> when logged in as root I can change other users' passwords 
> 
> 	and the confirmation message says: password changed
> 
> Still, when trying to change my own password -- it will not change (and the message says Auth Token Changed)
> 
> 	confounding...
> 
> al;
> 
> 
> On Aug 16, 2014, at 6:33 AM, Al Joslin <allen.joslin at gmail.com> wrote:
> 
>> 
>> I've an odd situation here, and I'm sure I've missed something very basic...
>> 
>> I've installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch's) password
>> 
>> None of the users, all granted the ModifySelf option, can change their passwords either
>> 
>> Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from '<hash1>' to '<hash2>'  but their old password is the only on they can login with
>> 
>> Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc...
>> 
>> All the users have created and edited Tickets and Assets and other Person Profile fields...
>> 
>> But no one can change their password...
>> 
>> (just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything -- I get the AuthToken changed message)
>> 
>> Help!!
>> 
>> Al;
>> 
>> 
>> 
>> The Ubuntu installation
>> 	RT: 4.2.4 
>> 	Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
>> 	MySQL:  Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3
>> 
>> The CentOS installation 
>> 	RT: 4.2.6
>> 	CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
>> 	MySQL: mysql  Ver 15.1 Distrib 5.5.38-MariaDB
>> 
>