[rt-users] permission to create ticket but deny setting owner

Eierschmalz, Bernhard Bernhard.Eierschmalz at scheppach.com
Wed Aug 20 02:45:16 EDT 2014


I'm creating a customer access to your RT system. Special customers will receive RT access and should be able to create tickets. I created a group for this customers and set the following permissions on my Queue:
User: create ticket, comment ticket, show queue
Creator: change values for custom field

But on the create-mask this user still sees the "Basics" and is able to set the owner of the new ticket.
How can I avoid this?

I think there are 2 possible solutions:

1.       Hide the "basics"

2.       Hide only the user

Best regards
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