[rt-users] Problem with signature per queue

opolke op at bumg.de
Thu Aug 21 14:27:15 EDT 2014


we have scrips per queue like <<onCorrespondence > NotifyClient >
withTemplate XY*>> to set up a signature per queue

* TemplateXY:
Subject: Your request: {$Ticket->Subject}
RT-Attach-Message: Yes

Signature XY

now we have the problem that when a client replies by email he gets exactly
what he has written by this email back with the signature above - i.e. whe
sending "Test":

Signature XY"

Is there any way to stop this and set up a signature per queue for replies
by an agent in RT?


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