[rt-users] Problem with signature per queue

Kevin Falcone falcone at bestpractical.com
Fri Aug 22 09:55:36 EDT 2014


On Thu, Aug 21, 2014 at 11:27:15AM -0700, opolke wrote:
> Hello,
> 
> we have scrips per queue like <<onCorrespondence > NotifyClient >
> withTemplate XY*>> to set up a signature per queue
> 
> Is there any way to stop this and set up a signature per queue for replies
> by an agent in RT?

Either have two scrips, On Correspond and On Correspond by staff, you
can base Staff on the code in RTIR that checks for membership in a
group.

Alternately, check for Privileged or Group Membership in your template

Untested - if ($Transaction->CreatorObj->Privileged) { $OUT .= "your
sig "} 

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 221 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140822/107d6863/attachment.pgp>


More information about the rt-users mailing list